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PROUDLY ATLANTIC CANADIAN

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About

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Established in Halifax, NS in 1996 Samuel & Co., has focused its initiatives on providing the ladies of Atlantic Canada with boutique fashions in the convenience of a mall setting. Now, Samuel & Co., has 12 stores across Atlantic Canada and Ontario to serve you.

Privacy Policy

Last updated November 1, 2018

Samuel & Co. respects your privacy. This policy describes the personal information that Sherlock Clothing Ltd. collect about you, why we collect it and how we use it. This covers our Canadian stores and online experiences.

By providing any personal information to the site and/or visits to the store and/or accessing any affiliate sites, you hereby agree to all of the terms and conditions of the Policy and consent to the collection, use and disclosure of your personal information as described in the Policy.  If our information practices change, we will post an updated Policy on our website.

What is personal information and how is it collected and used?

Personal information is any information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, date of birth, email and postal address, telephone numbers and financial information, etc. when you visit one of our websites or stores, or participate in a contest, promotion, survey, loyalty program or engage in our social media.

We use personal information in an effort to improve your shopping experience, to communicate with you about products, promotions, or contests, as well as to process job applications. We also use this information to protect you and us from error and fraud.

Protecting Personal Information

Samuel & Co. protects personal information by implementing a variety of security safeguards appropriate to the sensitivity of the information, including physical security measures, electronic security measures and organizational processes. Sherlock Clothing Ltd cannot be responsible for any personal information that you share publicly or post on our social media sites. These are public sites and may be accessed, consulted or viewed by anyone.

Consent

We will collect, use or disclose your personal information only with your knowledge and consent, except where required or permitted by law. You may withdraw your consent at any time, on reasonable notice, subject to legal or contractual restrictions.

Accuracy

We will keep your personal information as accurate, complete and up to date as necessary for the purposes for which it is to be used. You may request access to your personal information that we have on record in order to review and amend the information as needed.

Links to other sites

Our site may link to sites other than our own. Those sites may have their own privacy policy, or no privacy policy at all. We are not responsible for those sites and we provide these links solely for convenience of our visitors. We do not control the content that appears on these sites and we do not take any responsibility for their content nor should it be implied that we endorse or otherwise recommend such sites or their products or services offered.

Contact Us

For anything to do with this Policy, including questions, comments, withdrawing consent or to challenge compliance with this Policy, please email privacy@sherlockclothing.ca

Return Policy

The customer has 10 days to return the product for a full refund OR 20 days for an exchange or credit note. The sales receipt is required upon return or exchange and amount will be refunded to the original form of payment or store credit. Garments must be in original condition with tags attached. Customer must be present in the store upon return.
FINAL SALE: all undergarments and items that are marked down 50% or more off the regular price are all final sale.

Exception to our Return Policy: When a regular price item purchased during a “Buy One, Get One” event is returned, the discount on the second item is forfeited. The second item may be repurchased at the current selling price or both items can be returned for a full refund.

Layaway Policy

Layaway must be picked up within 30 days. After the 30 day period layaway may be cancelled and deposit will be forfeited. Layaways are subject to refund/exchange policy from date of original/first deposit. All sales are final after 20 days. No price adjustments once layaway has been rung through.

Careers

We are always looking for stylish, hardworking individuals who love assisting others! Please send a resume to careers@samuelandco.ca or stop by your local Samuel&Co location!

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